Delta Airlines did the right thing

I just received an email that Delta is processing my refund. Good on them.

I had never minded Delta a company; at least up until they had told me they were issuing a credit, and AIG didn’t need to pay out because the credit was as good as the original trip. Every time I went to the BrainShare conference in Salt Lake City, I had flown Delta (SLC is a hub for them). It was always a nice flight, and the people seemed efficient and friendly. I’ve met some really nice passengers on flights to and from Salt Lake City.

After cancelling the flight and getting the email that I would need to file against my flight cancellation insurance policy, and then AIG saying the credit from Delta nullified the insurance; I was pretty unhappy. Although really, I was more unhappy with the insurance company AIG than I was with Delta.

Now, Delta has done the right thing. I like Delta again. 🙂

And now AIG is off the hook. I would kind of like to see Delta redeem the cancellation insurance policy that AIG got paid for; but since I paid for it, I doubt that the insurance is transferable to Delta.

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