When I signed up, I did so without installing an app to my cell phone. I signed up with the website, email, and SMS texting only. I had two-factor authentication enabled, and all that worked well. I paid for a subscription. Like a dumbass, when it came time to renew, I bought a year’s subscription because of a discount.
For an unknown reason, they’ve locked me out of my account. I get a prompt “Let’s confirm you are a human” with a URL to an app store.
I don’t want to install an app.
Really, X / Twitter wasn’t much fun for me anyway. If they’re going to be jerks about randomly locking me out of my account and demanding I install an app so that they don’t have to respond to email, I might as well just cancel my account.
I’ve tried the automated help at https://help.x.com/en/managing-your-account/locked-and-limited-accounts three times now, but no one there is bothering to help me. It’s been about a week since the first time I asked for help.
I’d received an email from paidfeatures@x.com and tried to ask them about my account lockout, but received the reply: “Our customer support options have changed and this mailbox is no longer monitored.
If you are a Premium user please DM @Premium: https://x.com/premium“
Can’t very well DM you if you won’t let me log in, dudes.
Generally, I think it was terrific for Elon Musk to buy Twitter. Before Elon, Twitter was a willing conspirator with the US government to throw the 2020 election.
But somewhere along the line, X (new Twitter) gave up on keeping all the forms of customer service open.
I’d like to cancel my account, please.